Retsel® Corporation
 Quick Links

International Orders
Privacy Policy
FAQs
Delivery/Guarantee/Repairs
Grains
Dealers/Discounts/Quotes
Book Store
Retsel History
Contact Us
Factory

 

January 16, 2012

Thank you for the best 2011 holiday season ever!

Once again we have far exceeded our expectations in terms of number of mills sold and the expeditious delivery time of orders this past month. Due to your continuous loyal support of our products, you can be assured of our unequal dedication and the never ending pursuit of perfection of the #1 American made family of grain mills in the world.

Please check our daily special offers. Many of our hand mills are available for a limited time at 10 to 20% off the regular price during this month. Most mills ship within one week at this time.

Most items that our firms manufactures, including warranty and repair parts are now available in 12 colors at no extra charge. This means that if you send in a complete unit to us to be repaired we can return it to you with a new look at no extra change to you. This is another way to say “Thank you for your continuous patronage” Due to our painting rotation, delivery time on some custom painted parts may be slightly longer than other colors.

If you are using GOOGLE search engines, soon you will be able to use the click and call feature on our home page to directly connect with our order department with your smart phone. This way you will always to be able to get in touch with a live person.

Out site is 100% virus proof and totally secure. We detect at least 15 attempts to highjack our site every day, none of them were ever successful in the past.

Our “GEEK TEAM” members monitor our we web site for Internet security and return all e-mails several times daily, 24/7 to expedite the internet experience for you .

Take our mills for a spin, you will not be disappointed. Last year Retsel outsold our competition by roughly  18% of mills sold in U.S.A. This is mostly due to the unmatched quality control, excellent Internet support but most of all very competitive pricing that not even import products can compete with.

With major independent Consumer Reporting Agencies rating our business with a grade A- or better, we pride ourselves with offering the best product and service in the grain mill industry. Customer satisfaction and providing premium products are Retsel’s trademarks.

Beware of counterfeit Retsel goods and the never ending unscrupulous copyright violators on the Internet. Many of our competitors and product counterfeiters post deceptive blogs online to lure you into their web site.

To improve our standards even better the management at Retsel Corporation has recently invested a great deal of manpower and resources on a state of the art high speed Internet infrastructure. With access to our network virtually anywhere in the world, our professional live sales personnel is now available to you just a mouse click away, generally 24/7.

To place a order for a new product, all you need is e-mail us and we will have our sales staff contact you at your most convenient time. We are available to return your calls and take your orders Monday through Friday from 10 am to 4 pm Mountain Time. We are closed on Saturdays and Sundays.

We ship anywhere in the world and have a high inventory at this time. The shipping time on most items is about three weeks at this time.

If you are ordering parts, planning to have your machines serviced, repaired or have any technical questions, it’s best to use our web site to obtain quotes, prices and availability. The 208-254-3737 line is set up to accept orders for new machines only. We apologize for this inconvenience but due to large number of calls we can serve you much better via the Internet with all of your technical questions.

World Class Grain Mills

The Worlds Finest Flour Grain Mills

Retsel® Delivery / Warranty / Return Policies

Retsel® Corporation will only honor warranties to product(s) manufactured in McCammon, Idaho, U.S.A.

Delivery lead time on any/all Retsel products is minimum of 6 (six) days and maximum of 6 (six) months (special order item(s) F.O.B. from the time order is accepted by Retsel Corporation, McCammon, Idaho 83250

LIMITED WARRANTY FOR RETSEL® MIL-RITE™ ELECTRIC GRAIN MILL

RETSEL® CORPORATION warrants the electric Mil-rite™ to the first consumer purchaser, for the period of 10 years from the date of purchase. This warranty covers all parts and labor.

You must return the warranty card either by mail or e-mail format within 60 days of receipt of your product to Retsel® Corporation to activate this warranty.

To e-mail your warranty information, simply e-mail to service@retsel.comyyour name, invoice number and address with the subject heading “RETSEL WARRANTY” A warranty confirmation will be returned to you the following business day.

This warranty given by RETSEL® CORPORATION does not apply to the appearance of any Product which has been subjected to misuse, mishandling or serviced by any unauthorized service person or to any Product which has been damaged by grinding popcorn, white rice or salt, defaced, modified, altered, or tampered with, either externally or internally. This warranty given by Retsel™ Corporation does not apply to any mills that have been used for milling things that the mill was not intended for. The Mil-rite™ is not intended to grind rice, salt or popcorn. Grinding those materials will void the warranty. This limited warranty covers only defectiveness of the merchandise. Retsel™ Corporation will not repair or replace any Mil-rite™ when it's used in other than normal single family home use.

RETSEL® CORPORATION, at RETSEL'S® sole option, will repair or replace any Product that proves to be defective within 10 years from the date of purchase at no charge to the purchaser except for a fee of $35.00 for handling, packaging, return postage and insurance.

Should service be required:

1. Carefully pack the Product along with all of its accessories and other original materials in the original carton and packing materials (if still available) or in another suitable carton with sufficient protective padding to avoid injury to the product during shipping. Particular attention should be paid to the switch on the electric motor. We advise to use the base from the Mil-rite™ as a shield to protect the switch. This is easily accomplished by wrapping the base around the rear part of the motor where the switch is located at. Then by using packaging , electrical, or masking tape solidly tape the base to the entire length of the motor. Then put the electric mill inside a tight, well padded cardboard box. Finally, put that box inside of a slightly larger cardboard box. Having a double boxed package should protect the switch and the motor from damage during transit.
2. You MUST ENCLOSE:
-A copy of the original packing slip or receipt. Please keep one copy for your own records.
-Your check or money order for $35.00, payable to RETSEL® CORPORATION. This check will be returned back to you if it's determined that the mill is defective and is still covered under warranty.
-A note describing the problem that needs to be repaired.
3. Ship the Product, prepaid, by insured Parcel Post or Insured United Parcel Sevice (UPS) for your original purchase price to:
RETSEL® CORPORATION
C/O WARRANTY DEPARTMENT 1567 HWY. 30 , McCAMMON IDAHO 83250, U.S.A.

Upon the receipt of your mill or parts for repairs, Retsel® will send you a repair estimate in the mail within 20 days of receipt of the parts or the mill. If the the parts/mill is determined to be found defective, Retsel® Corporation will pay for all the return shipping back to you. (Continental United States and Canada only). It is the responsibility of the consumer to pay the $35.00 return shipping cost on Mil-rites™ determined not to be covered under the warranty. Retsel® Corporation will reimburse the consumer and pay for all the shipping costs if the mill is determined to be defective.

Any items not claimed or paid for within the first 30 days of receipt of repair estimate will become property of Retsel Corporation.

LIMITED WARRANTY FOR RETSEL® LITTLE ARK™ AND UNI-ARK™ HAND MILLS

RETSEL® CORPORATION warrants to the first consumer purchaser, for lifetime from the date of purchase, the Little ark or Uni-ark™ mill when shipped in its original packaging, will be free from defects in manufacture and materials.

RETSEL® CORPORATION, at RETSEL'S® sole option, will repair or replace any hand mill to the original purchaser only that proves to be defective forever at no charge to the purchaser except for a fee of $15.00 for handling, packing, return postage and insurance fee. This warranty is void if the hand mill is motorized or retrofitted in any way or form.

Any items not claimed or paid for within the first 30 days of receipt of repair estimate will become property of Retsel Corporation.

Should service be required:

1. Carefully pack the Product along with all of its accessories and other original materials in the original carton and packing materials (if still available) or in another suitable carton with sufficient protective padding to avoid injury to the Product during shipping.
2. You MUST ENCLOSE:
-A copy of your original packing slip or invoice. Please keep one copy for your own records.
-Your check or money order for $15.00, payable to RETSEL® CORPORATION.
-A note describing the problem that needs to be addressed.
3. Ship the Product, prepaid, by insured Parcel Post or Insured United Parcel Service (UPS) for your original purchase price to RETSEL® CORPORATION
C/O WARRANTY DEPARTMENT 1567 HWY. 30 , McCAMMON IDAHO 83250 U.S.A.

RETSEL® CORPORATION HASSLE FREE REPLACEMENT WARRANTY AND 30 DAY RETURN POLICY

We are so confident the quality of our products meets the exacting standards of Retsel® mills that if your Retsel mill shall fail within the first 30 days of ownership, Retsel® Corporation will arrange to deliver an identical or comparable replacement unit to your door free of charge and arrange to have your original Retsel® mill returned to us at no cost to you. Your replacement unit will also be covered by it's original warranty.
All items (except special order items) purchased from RETSEL® CORPORATION may be returned for a full purchase refund , minus applicable shipping and handling fees if returned to Retsel® Corporation within 30 days of receipt of the product. Any item (except special order items) may be returned for any reason. A 25% restocking/processing fee will apply to all special order items returned. No refunds will be issued after 30 days of receipt of any goods.

You may return any non special items for any reason. If you wish to return an item for refund or exchange within 30 days of receipt of any goods, please follow these simple steps:

1. Carefully pack the Product along with all of its accessories and other original materials in the original carton and packing materials (if still available) or in another suitable carton with sufficient protective padding to avoid injury to the Product during shipping.
2. You MUST ENCLOSE:
-Copy of your original packing slip or invoice. Please keep a copy for your own records.
3. Ship the Product, prepaid, by insured Parcel Post or Insured United Parcel Sevice (UPS) for your original purchase price to:
RETSEL® CORPORATION
1567 HWY. 30 , McCAMMON IDAHO 83250 U.S.A.
A return authorization number IS NOT required if your package will be shipped to and accepted by Retsel® Corporation within 30 days of your receipt of the original product. You must send the package to Retsel® Corporation by insured mail only, covering the total replacement value. All non-insured warranty or refund parts/parcels will not be accepted.
A return authorization number WILL BE required for any merchandise returned to Retsel® Corporation after 30 days of receipt of the original product or if the item returned is a special order item.
All special order items are NOT COVERED by this warranty. A return authorization number is required on all special order items and any other items returned for repairs after 30 days of delivery from Retsel™ Corporation. There will be no refunds issued for any special items and/or electrical item(s) installed.

A special order items would include:
1. All Mill Master electric grain mills.                              2. Any two way electrical switch installed in any electrical motor.
3. Any electrical motors other than 110 volt, 60Hz, 1/4 hp, 42 RPM.
4. Any special modifications on any mill, including manual or electric
5. Any special made part(s), repairs, or retrofits for any mill, manual      or electric.
6. All special orders are marked accordingly on the original shipping     invoice. A 25% restocking/processing fee will apply to all             special order grain mills returned to the factory within the first 30       days of receipt.

Due to U.S.D.A. regulations, all grain sales are final and there will be no returns or refunds on any grain sales.

TO RETURN YOUR MILL OR PARTS FOR REPAIRS

For all repairs please send the item(s) postage prepaid , insured for the total replacement value to our physical address. Upon receipt of the item(s) we will send you an estimate of repair in the mail and/or e-mail within 20 business days. If you believe that the item is covered under the original warranty, also include a copy of the original invoice with your part.

Copyright ©2012 Retsel® Corporation
1567 Hwy 30 McCammon, Idaho 83250 USA
Phone: (208) 254-3737 E-Mail: service@retsel.com
Contact Us | Reviews | Terms of Sale | Trademarks | Privacy Statement